ORDERS & PAYMENT

We accept the following payment methods:

Once your order has been placed we are unable to make any changes to it or cancel it.

Make sure to review your order carefully before placing it – we are NOT able to make any changes to the items or to the shipping address.

Yes, applicable sale tax will be added to all purchases shipping to New Jersey and New York.

An error message at checkout could mean a couple of things. Make sure your billing info is correct, including the card number, expiration date and the CVC security code.

If your card is expired or has an invalid expiration date, it will not go through and you will receive an error message.

If you receive a zip code validation error, we suggest calling your bank to make sure that your zip code wasn’t merged, realigned or changed. If you have recently moved, try using your new address as well as your old one. Unfortunately, we cannot override a zip code validation in our system.

If your PayPal payment is not going through, please contact PayPal directly at 888-221-1161 to resolve any issues with your account.

Yes we do! Gift cards are available to purchase here

All gift cards are digital and will be emailed immediately after purchase. If this gift card is for someone special, you can simply forward this email to the recipient’s email address so they can redeem it.

Gift cards are final sale and non-refundable.

Gift cards expire Five (5) years after purchase.

Gift cards cannot be reloaded.

To use a gift card, just type in your gift card code in the “Gift card or discount code” section at checkout.

If you don’t use the entirety of a gift card the balance will remain and can be used towards your next Skarlett Blue purchase!

If a return is made on a purchase that used a combination of a gift card and another form of payment, your gift card will be refunded first. The balance of the refund will then be applied to the other form of payment.

You can check you balance by entering the code in the “Gift card or discount code” section at checkout. You can also contact Customer Service to find out your balance.

Yes, gift cards are a form of payment.

SHIPPING & TRACKING

Once your order is placed, you’ll receive an email and/or text confirming we have received it. Orders usually take 1-2 business days to process and once shipped you will receive a conformation email and/or text complete with your tracking number.

If you do not receive this email, please contact Customer Service here or by phone at 1-866-762-6151.

*In the event of of a holiday or event, shipping times may vary and a notice will be provided on the top of the site.

For orders placed with standard shipping with USPS are usually delivered within 5-7 business days, excluding holidays*. You can follow your order along within your tracking information sent via email and/or text.

Want to receive your order faster? Checkout with one of our expedited shipping options!

Yes we do!

Three Day:
Delivered within 3 business days. No weekend or holiday delivery schedule.
If an order is placed before 12PM EST, it will ship the same day.
If an order is placed after 12PM EST, it will ship the following business day.

Second Day Air:
Delivered within 2 business days. No weekend or holiday delivery schedule.
If an order is placed before 12PM EST, it will ship the same day.
If an order is placed after 12PM EST, it will ship the following business day.

View Shipping, Returns and Exchanges for additional info.

No we do not. We currently ship only within the United States.

RETURNS & EXCHANGES


TEMPORARY RETURN POLICY UPDATE: To ease returns for online orders, we have extended our current 30 day return policy to 60 days from the original order date.

All merchandise must be returned within 60 days from the original order date with all Skarlett Blue tags and labels attached.

All merchandise must be unworn, undamaged, and unwashed.

Panties must be in immaculate condition to receive a full refund. We reserve the right to refuse returns on items that do not meet acceptable hygiene and health regulations.

Make sure to use the return label included in your original order. We cannot process your return if you do not use the return label included in your original order.

Skarlett Blue is not responsible for any missing return packages. We recommend getting a receipt for your return drop off as proof of return postage.

Any returns received postmarked after 60 days from the original order date are ineligible for returns and will be automatically reshipped to the customer upon receipt at our warehouse.

We do NOT return shipping costs.

Not satisfied with your order? No worries we provide a free return label in every order!

Please send the merchandise back using the pre-paid return label along with your filled out Merchandise Return Form so we can properly track and speed up the return process.

Make sure to have your return dropped off and scanned 60 days from the original order date to avoid being charged and/or to receive your refund.

If your label has been misplaced, contact our Customer Service team at AskSkarlett@SkarettBlue.com

It can take up to 2 weeks for us to receive your return, once received it will be inspected. We’ll notify you via email within 72 hours of receipt that the return has been received and processed.

Depending on your bank, refunds can take up to 10 days to be posted to your account.

If you have any questions about the return process, or if you need a copy of your Order Confirmation, please e-mail our Customer Service team at AskSkarlett@SkarettBlue.com

If you would like to exchange your item(s), please return the original item(s) for a refund on the product(s) you purchased and place a new order online.

If you would like to exchange your item(s), please return the original item(s) for a refund on the product(s) you purchased and place a new order online.

Make sure to have your return dropped off and scanned 60 days from the original order date to avoid being charged and/or to receive your refund.

If you have any questions about your order or the return process, please e-mail our Customer Service team at AskSkarlett@SkarettBlue.com

All returns should be in new, unworn condition with all Skarlett Blue tags and labels attached.

Any returns received postmarked after 60 days from the original order date are ineligible for returns and will be automatically reshipped to the customer upon receipt at our warehouse.

We do not make price adjustments on previous orders placed on SkarettBlue.com

SALES & PROMOTIONS

We do! You can sign up for our newsletter here and you’ll receive a welcome email with your discount code*. Just type in your discount code in the “Gift card or discount code” section at checkout and you’re all set!

*Some exclusions apply. Click here for details.

All orders are limited to one promo code per order. Promotions are not able to be combined and must be applied at checkout.

All promo codes must be applied at checkout in the “Gift card or discount code” section and click “Apply”. Promo codes cannot be combined with other offers or applied to past orders, pending orders or shipping.

Please note we are not able to apply promo codes to orders that have already been placed.

Yes! All you need to do is get verified here.

Yes! All you need to do is get verified here.

Love Skarlett Blue? Know someone else who would too? Spread the word about us to your friends and family to receive 15% off!

After you complete a purchase, you’ll see a refer-a-friend pop up on the “Thank You” page. You’ll be able to refer friends by sending a personalized email or copying your referral link to share.

Each friend you refer will receive 15% off their first purchase, and you’ll receive 15% off your next purchase*.

*Some exclusions apply. Click here for details.

FIT & PRODUCTS

You can see our sizing guide here to figure out your perfect fit.

If you need more help, feel free to reach out to us at AskSkarlett@SkarettBlue.com or call us at 1-866-762-6151, and we’ll guide you through.

Be kind to the ones you love. You can find out our detailed care page here.

COVID-19 UPDATES

Click HERE to learn more how we're handling COVID-19.